Get in touch with the DocAI team
Reach out for product support, billing questions, or account help. You can send a support message directly from this page and it will go to the DocAI inbox.
Product support
Questions about chat, patient context, uploads, or anything not working the way you expected.
Billing help
Need help with Premium, renewals, payment issues, or subscription management.
Privacy questions
Reach out if you need clarification about account access, saved context, or data handling.
Send a support message
This goes straight to the support inbox. Replies will go back to the email address you enter here.
How to get the best help fastest
- Include the page or feature you were using, such as chat, patient context, profile, or billing.
- Add screenshots or short steps if something looked wrong or did not save correctly.
- For billing questions, mention whether you used Stripe or PayPal if you know it.
- For account or privacy questions, email from the address linked to your DocAI account when possible.
Support expectation
Clear messages with steps and screenshots are much easier to resolve than short one-line reports.
Sensitive issues
For account or privacy questions, contact support from the same email address connected to your account when possible.
Useful links
Quick access to the pages most people need when they contact support.
Before you send support
A few details upfront usually cut the back-and-forth and get your issue resolved faster.
- Use the same email address connected to your DocAI account when possible.
- Include the page name and what you expected to happen.
- Add screenshots or exact steps for anything that looked broken.
- Mention billing platform details if the issue was payment-related.