Legal
Last updated: 27 October 2026
Health information only. Not emergency or medical care. Read our Privacy Policy for how sensitive information is processed.
DocAI.live is operated under the name Beehive Labs LTD. ("DocAI", "we", "us"). These Terms govern access to our website and AI wellness tools. Please read them together with our Privacy Policy before using the service. If you do not agree, do not use the service. Any mandatory rights you have under applicable law continue to apply.
You must be at least 18 years old and legally able to enter this agreement. Keep your account credentials secure, provide accurate account and billing information, and contact contact@docai.live if you suspect unauthorized access. Do not share your account in a way that exposes another person's health information.
DocAI provides AI-generated general health and wellness information, including conventional medicine-related topics, lifestyle, natural remedies, essential oils and Ayurvedic approaches. It is not a healthcare provider, medical device, diagnostic service, prescription service or substitute for a licensed clinician. No doctor-patient or other professional care relationship is created.
Do not use DocAI for emergencies, urgent symptoms or monitoring a medical condition. No clinician continuously monitors messages or uploads. If you think you have an emergency, contact your local emergency services immediately. Never delay or avoid professional care because of an AI response.
AI responses can be inaccurate, incomplete, outdated, biased or inappropriate for your circumstances, even when they sound confident. They may miss a serious problem or suggest something unsuitable. Independently verify information with a qualified professional before acting. Do not start, stop or change medication, treatment, supplements or diet for a medical condition on this basis. Natural products and essential oils can cause harm, allergies and drug interactions. Pregnancy, existing conditions and medication use require particular care.
Optional iris/eye, stool and personal photos support limited descriptions of visible features and general educational discussion. Photos cannot establish or rule out disease, assess internal organs or replace an examination or laboratory test. DocAI does not provide iridology-based disease diagnosis. A reassuring observation does not mean a photo or your health is normal.
By choosing Analyse & save and providing the separate photo consent, you request storage of a resized, metadata-stripped photo, its note, date and AI observations in your private account and processing by the configured AI providers. The observations and notes may be included in future chats as saved health context. These photos are optional and are not public avatars. Photo analysis uses the same daily allowance as chat.
Upload only your own photos or information you have lawful authority and any required consent to share. Do not upload images of minors, intimate or sexual images, identity documents, or other people's confidential information. Remove unnecessary names and identifiers from reports. You remain responsible for checking the accuracy of extracted records and AI observations.
Deleting a saved photo removes that photo and its saved observations from the profile and stops adding them as profile context to later chats. Earlier messages, separately saved health records and already-running responses may still contain information discussed before deletion. Use available controls or contact us for those separate records. DocAI is not a medical-record archive or backup service; keep your original reports and records elsewhere.
Use the service lawfully. Do not infringe privacy or intellectual property rights; upload unlawful, abusive or exploitative material; impersonate others; distribute malicious code; attempt unauthorized access; bypass account, payment, safety or usage controls; or overload or disrupt the service.
Do not use outputs as the sole basis for clinical decisions, insurance, employment, eligibility or other decisions that materially affect another person. A paid or enterprise plan does not authorize clinical deployment, sharing patient records without authority, or regulated processing arrangements. Contact us before proposing such use.
The plan, price, currency, billing interval, trial eligibility and usage allowance shown at checkout govern your purchase. Recurring subscriptions renew and charge the authorized payment method at the displayed interval until cancelled. If your checkout includes a free trial, the displayed subscription charge starts when the trial ends unless you cancel before that time.
Cancel Stripe subscriptions through the account subscription controls. Cancellation is scheduled for the end of the current billing period; confirm the cancellation result. For PayPal subscriptions, cancel the recurring payment through PayPal or contact support. Logging out, deleting photos or asking to delete account data does not itself cancel provider billing. If you cannot cancel, contact contact@docai.live promptly.
MCRT purchases provide the access duration and allowance in the confirmed quote; they do not authorize automatic token renewals. Check the quoted network, token, amount, destination and expiry before paying. Blockchain transfers may be irreversible, and network fees and token-price changes are outside our control. Contact support about a payment problem before sending another payment.
Fees are non-refundable except as required by applicable law or expressly agreed by us. This does not exclude statutory cancellation, withdrawal, refund or remedies for a faulty or misdescribed service. Contact support with your account email and payment reference, never full card details. We will give advance notice of material recurring-price changes as required by law, with an opportunity to cancel before they take effect. A change does not retroactively alter an already purchased period.
You retain rights you hold in your uploads, messages and other submitted content. You grant us only the rights needed to host, store, reproduce and process that content, including through service providers, to provide, secure and support the requested service and comply with legal obligations, as explained in the Privacy Policy. This is not permission to publish your private health content.
We and our licensors retain rights in the website, software, branding and other service materials. You may use them to access the service as intended, subject to these Terms and applicable law. AI output may be similar to output given to other users; uniqueness, accuracy and intellectual property protection are not guaranteed. These Terms do not transfer rights in third-party material to you.
Authentication, hosting, AI processing and payment services depend on third parties, including Auth0, OpenAI, OpenRouter, Stripe and PayPal where enabled. They may have their own terms and privacy notices. Availability and results can be affected by their failures or changes. We remain responsible for obligations that applicable law places on us.
External tests, products, shops and links are provided for convenience and are not medical endorsements. We may receive a commission where a link is identified as an affiliate link. External purchases and tests are governed by the provider's terms, eligibility, clinical arrangements and refund policy. Check those details directly before purchase.
We aim to provide a useful service but do not promise uninterrupted availability, error-free or complete outputs, a particular health outcome, or suitability for a particular clinical purpose. To the extent permitted by law, the service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose or non-infringement. Mandatory consumer guarantees remain in force.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential losses, lost profits, business interruption or lost opportunities arising from use of the service. Subject to the exceptions below, our total liability for claims relating to the service will not exceed the greater of USD 100 or the fees you paid to DocAI for the service during the 12 months before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, willful misconduct, gross negligence where it cannot be limited, or any liability, statutory guarantee, data-protection right or consumer remedy that applicable law does not allow us to exclude or limit. The exclusions and cap apply only where lawful and enforceable in your circumstances.
To the extent permitted by applicable law, you are responsible for third-party claims and reasonable direct costs caused by your unlawful uploads, infringement of another person's rights, or deliberate misuse in material breach of these Terms. This does not cover claims caused by our own wrongdoing or impose obligations that mandatory consumer law prohibits. We will give reasonable notice of a relevant claim and will not agree to a settlement imposing obligations on you without your consent.
You may stop using DocAI at any time and separately cancel any recurring subscription. We may restrict or suspend access when reasonably necessary to address security risks, unlawful use, nonpayment or a material breach of these Terms. Where practical and lawful, we will explain the reason and offer an opportunity to resolve the issue. Contact support if you believe a restriction is mistaken.
If we discontinue a paid service or terminate access for reasons other than your material breach, applicable refund rights remain available. Termination does not erase lawful payment obligations or prevent a privacy request. Provisions intended to survive termination, including lawful limits of liability and dispute provisions, continue to apply.
We may update the service and these Terms. We will identify the revised date and give reasonable notice of material changes by an appropriate service notice or email, as required by law. Material changes apply prospectively. Where agreement is required by law, we will obtain it; otherwise continued use after the effective date constitutes acceptance to the extent permitted by law.
If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. Failure to enforce a provision is not a waiver. These Terms and the checkout terms for your purchase form the agreement about the service, without overriding rights or representations that cannot legally be excluded.
These Terms are governed by the laws of the British Virgin Islands, subject to any mandatory protections and rights under the laws of your place of residence. Subject to those mandatory rights, disputes may be brought in the courts of the British Virgin Islands. Nothing here prevents a consumer from using courts or complaint procedures available under applicable mandatory law. Please contact us first where possible so we can try to resolve an issue; this does not restrict urgent relief or legal deadlines.
Beehive Labs LTD. DocAI.live Email: contact@docai.live For support, billing, privacy or a concern about these Terms, include only the information needed to identify your account and request. Do not email passwords, payment-card numbers or unnecessary medical images.